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How to send email to techs or clients in HTML format

This article describes how to ensure that email sent to clients or techs will be in HTML format.

First published date

11/8/2018 2:16 PM

Last published date

11/8/2018 2:16 PM

Overview

This article describes how to ensure that email sent to clients or techs will be in HTML format.

Product section

Web Help Desk

Resolution

Log in to Web Help Desk as an administrator.
Click Setup > E-Mail > Options.
Under Outgoing Mail, select the Default to HTML checkbox.
Click Save.

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