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How to restore a deleted Tech in Web Help Desk

This article describes the steps on how to restore a deleted tech in Web Help Desk

First published date

5/28/2021 2:49 PM

Last published date

10/17/2022 5:21 PM

Overview

You want to restore a tech that has been deleted or was accidentally been deleted.

Product section

Web Help Desk

Resolution

If your WHD System is on Windows server and PostgreSQL (embedded) database, please follow below on how to connect to the Postgre Database

1. Log in to your WHD Windows server using a local administrator account.

2. Go to Start > Run > services.msc and check if Web Help Desk PostgreSQL Embedded Database is running. Start it if it's not running.

3. Browse to "C:\Program Files\WebHelpDesk\pgsql9\bin"

4. Run pgAdmin3

5. On PgAdmin III window, go to File > Add Server

6. Add the following:

- Name: WHDDB

- Host: localhost

- Port: 20293

- Maintenance DB: postgres

- Username: whd

- Password: whd

7. Click Ok and Ok again on the "Guru Hint" window.

8. Expand "Databases"

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Expand the WHD instance (Schemas> Public> Tables) and look for the Tech table> View data

1. Search for the tech account > change the Deleted Integer from 1 to 0.
2. Save.
3. Stop and start your Web Help Desk service.

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