Network Management

How to remove a cached email address in an alert email action

This article explains how to remove recipients from the drop-down list under the To: field in Trigger Action > Edit E-Mail/Page Action as shown below. Only applies to older versions of NPM (11.0 and older).

First published date

10/11/2018 4:29 PM

Last published date

10/11/2018 4:29 PM

Overview

This article explains how to remove recipients from the drop-down list under the To: field in Trigger Action > Edit E-Mail/Page Action as shown below.  Note:  This only applies to versions of NPM including and before 11.0.

Product section

Network Performance Monitor

Resolution

What you will see in Advanced Alert Manager:


Remove the unwanted entries from the 

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Network Performance Monitor\Recipient registry

Important Notes:

** Deleting an email address here does not break the trigger action on existing alerts, it simply removes that email from the drop-down list. 

** Backup the registry before you delete anything on a customer's system!
> http://support.microsoft.com/kb/322756

1. From your Orion server, click Start > Run. Type "regedit"

What you will see in the registry:

 

2. Verify the entry you would like to remove

Example - deleting "bob@test.com" doesn't break the alert:

 

3. After it has been removed, re-open the Alert Manager and you will see that unwanted cached entry is not on the list

Instead, it removes "bob@test.com" from the drop down list:

 

4. Verify that the alert action still exist

You can see here that the email action for "bob@test.com" still exists: