Tools

How to reassign tickets to a new employee

This article describes how to reassign tickets of a former tech to a new tech employee.

First published date

11/29/2018 10:59 PM

Last published date

11/29/2018 10:59 PM

Overview

This article describes how to reassign tickets that are assigned to a tech who is no longer employed with your company.

Product section

Web Help Desk

Resolution

Deactivate the old tech account.
1. Click Setup > Techs > Techs.
2. Click a tech name.
3. Click the Account Info tab.
4. In the Scheduling Setup box, deselect the Active Account checkbox and click Save.
  Do not delete the account.
Create a tech account for the new tech employee.
The new account should be used when logging in to the Web Help Desk Console.
Assign the tickets to the new employee.

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