How to re-install the Kiwi Syslog application

9/24/2019 2:20 AM

6/29/2022 5:45 PM

When doing maintenance such as Windows OS upgrades, Windows patches, etc., Solarwinds recommends to remove Kiwi Syslog application first.
Then after the OS upgrade or applying Windows patches, you can re-install the Kiwi Syslog application back.
This is to avoid any unforeseen issues that might affect Kiwi Syslog application caused by Windows updates or Windows OS upgrades.
 

Kiwi Syslog Server

A) Backup Kiwi Syslog Settings and data from current environment:

• Login to your Kiwi Syslog Server using a local administrator account.
• Open the Kiwi Syslog Service Manager as "administrator".
• Click File > Export Settings to INI file.
• Save the Syslog Server Settings.ini somewhere safe.
• Backup the following folders:

                 C:\Program Files (x86)\Syslogd\Logs
                 C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data

• Do full server/VM snapshot of the Kiwi Syslog server if applicable.

B) Deactivate your current Kiwi Syslog License:

• Login to your Kiwi Syslog Server using a local administrator account.
• Go to your Kiwi Syslog install directory. Default is C:\Program Files (x86)\Syslogd.
• Find the LicenseManager.exe and run it as "administrator".
• Deactivate your Kiwi Syslog License.

          *NOTE: the Kiwi Syslog server should have Internet connection.

C) Download the same version of Kiwi Syslog installer from your Customer Portal:

• Open browser and go to https://customerportal.solarwinds.com.
• Login using your Solarwinds Customer Account UserID and Password.
• Navigate to Licenses > Manage Licenses.
• Scroll down and look for your Solarwinds Product License entry and click on "Choose Download" button right beside it.
• Under Product Downloads > Server Downloads > select the appropriate version of Product you want to download.
• Click on "Download" button.

D) Uninstall the Kiwi Syslog application:

• Stop the Kiwi Syslog Service and Ultidev Web Server service from Windows > services.msc.
• Go to Windows > Control Panel > Programs and Features.
• Right+click and uninstall the Kiwi Syslog Server.
• Right+click and uninstall the Kiwi Syslog Web Access.

E) After upgrading the Windows Server OS or Windows updates applied, re-install the Kiwi Syslog application:

• Right+click the Kiwi Syslog installer then select "Properties".
• Click "Unblock" if available.
• Right+click the Kiwi Syslog installer again then run the installer as "administrator".
• Make sure you install Kiwi Syslog as a "Service" and also install the Kiwi Web Access.

F) Steps to restore Kiwi Syslog settings and data:

• Import Kiwi syslog Settings:

             -in Kiwi Syslog Service Manager > File > Import settings to INI file.
             -locate the INI file from backup location.

2. Restore Syslog Messages from backup C:\Program Files (x86)\Syslogd\Logs
*NOTE: if logs are located some place else, configure your Kiwi Syslog application to point to that location (Kiwi Syslog Service Manager > File > Rules > Actions > Log to file > Path and file name
of log file.

3. Restore Syslogs from Web Access (*.sdf files): C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data

G) Steps to re-activate the Kiwi Syslog License:

• Open browser and go to https://customerportal.solarwinds.com.
• Login using your Solarwinds Customer Account UserID and Password.
• Navigate to Licenses > Manage Licenses.
• Scroll down and look for your Kiwi Syslog product and expand it.
• Copy the activation key.
• Open the Kiwi Syslog Service Manager console from the server.
• Go to Help > Enter License details.
• Paste the activation key to activate the Kiwi Syslog application.