How to reset password for SolarWinds APM products.

3/31/2022 9:02 PM

3/31/2022 9:02 PM

A user is required to input the password in order to log in to the account. The password should be correct in order to log in successfully. There are times when you may have forgotten your password, therefore you will have to reset it to be able to log in successfully, or simply put you just want to update it.

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These are the possible causes when the customer is requesting to reset their account password.

1. You forgot your account password.
2. You want to update your account password.

This is the process of how to reset passwords.

• First Method - If you forgot your account password.

1. Go to this link then select your "Product".
2. On the login page click on "Forgot Password"
3. Type the full "email address" then click on the "send me instructions" button.
4. You will receive a "password reset link" via email.
5. Once the link has been clicked it will ask you to type in your new account password.

• Second Method - You would like to update your account passwords.

1. Login to SolarWinds "Common Setting Page".
2. Go to "Profile" then click on "Edit Password".
3. The system will ask you to enter your "New Password" and "Confirm your New Password".
4. Click the "Save" button.