Tools

How to merge duplicate tickets

This article describes how to merge duplicate tickets in Web Help Desk.

First published date

10/19/2018 5:10 PM

Last published date

5/12/2020 8:49 PM

Overview

This article describes how to select and merge duplicate tickets.

Product section

Web Help Desk

Resolution

Log in to Web Help Desk as an administrator.
Click Tickets in the toolbar.
Select the check boxes next to the duplicate tickets you want to merge.
Click Merge Selected.
The tickets are merged.

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