Tools

How to ignore e-mail received from specific e-mail addresses in Web Help Desk

This article describes how to add an e-mail address to a list of e-mail from addresses to be ignored or blocked by Web Help Desk.

First published date

10/24/2018 4:23 PM

Last published date

10/24/2018 4:23 PM

Overview

This article describes how to add an e-mail address to a list of e-mail from addresses to be ignored or blocked by Web Help Desk.

Product section

Web Help Desk

Resolution

  1. Log in to the Web Help Desk Administrator Console.
  2. Go to Setup > E-Mail > Options.
  3. Under Incoming Mail, locate the Ignored Senders field.
  4. Add the senders you want to ignore, adding a comma after each entry.

    Use an asterisk (*) as a placeholder for zero or more characters. For example, you can use a filter such as:

    postmaster@*

    *-admin@*

    This filter configures Web Help Desk to ignore e-mail received from addresses such as:
     postmaster@example.com
     mailto:list-admin@example.com

  5. Click Save.