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How to enable/disable View Only mode on a remote support session for DRE

Steps to enable/disable View Only mode on a remote support session

First published date

4/17/2019 7:43 PM

Last published date

4/17/2019 7:43 PM

Overview

Need to temporarily disable control of the remote device to make sure I don't interfere with my End User's inputs, how can I?

Product section

Dameware Remote Everywhere

Resolution

While on a remote support session:

Click on the Remote Desktop tab.
Open the drop-down menu to the right of Remote Desktop (looks like a downward facing arrow);
Hover over the View menu;
Select View Only.
- Alternatively, use the keyboard shortcut SHIFT + CTRL + L.

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