Tools

How to elevate the permissions of a Applet Session in DRE

How to update the permissions of an Applet Session in Dameware Remote Everywhere.

First published date

4/10/2019 1:51 PM

Last published date

7/9/2020 11:08 AM

Overview

Dameware Remote Everywhere (DRE) applet runs on the user account level, and running admin tasks can have some restrictions. To get around with this restriction, you can elevate the applet permission.

To elevate the permission effectively, make sure to enable the setting "Always try to run with Administrator privileges, where applicable" in the DRE admin area > Profile > Applet Setup.
 

Notes:

  • DRE agent now supports Azure AD credentials started in version 7.50.02

Product section

Dameware Remote Everywhere

Resolution

  1. Select the Computer menu (top-right, appears like a downward arrow within a circle) in the Viewer window.
  2. Select Request Administrator Privileges.
  3. You will be prompted to select either.
    • The client will provide Admin Credentials, if needed.
    • I will provide Admin Credentials: Input both the Remote Admin credentials (username and password).
  4. Press OK.
  5. The End User will need to approve an elevation prompt and a UAC prompt - restarting the Applet with Elevated Privileges.
Notes: 
  • If the machine is not connected to a domain, use a local administrator account
  • If you are having issues logging in, such as an invalid or blank password, please use a different format, such as DOMAIN\Username or username@domain.com
  • For Azure AD credentials, you can use the following format
    • AzureAD\username@domain.com
    • AAD\username@domain.com
    • Azuredomain.com\username@domain.com