Tools

How to edit a ticket note in Web Help Desk

This article describes how to edit a ticket note from Web Help Desk

First published date

12/29/2020 1:03 PM

Last published date

12/29/2020 1:03 PM

Overview

Web Help Desk allows technicians and administrators to edit ticket notes in the application.
Ticket notes can be edited from the Technician interface.
Other actions that can be done while editing a ticket is to delete an attachment in the note, or delete the actual note.

Product section

Web Help Desk

Resolution

Log in to Web Help Desk as a technician
Go to the Tickets tab
Edit the ticket.
Click the time stamp hyperlink at the top left part of the ticket note

Once in edit mode, you can edit the note content, delete the attachment by clicking the trash icon beside the attachment, or click the Delete button to delete the ticket note.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.