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How to disable or enable automatic notifications sent to a client when a ticket is created or updated

This article provides the steps for disabling/enabling the E-Mail Notification sent to clients upon ticket creation or when updating a ticket. WHD.

First published date

11/8/2018 2:13 PM

Last published date

11/8/2018 2:13 PM

Overview

Client does not want or is not receiving E-Mail Notification upon ticket creation or when updating a ticket.

Product section

Web Help Desk

Resolution

1. Log in to the Web Help Desk console then go to ( Setup > Tickets > Options ).
2. Set the 'Auto-Reply to Client' to

Never (If you do not want updates)
Ticket Creation Only
All Client Updates (For all updates)

3. Click Save.

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