Tools

How to configure the email connection timeout setting

This article describes how to configure the number of seconds to wait before timing out an outgoing or incoming email account connection in Web Help Desk.

First published date

10/31/2018 11:14 PM

Last published date

5/7/2020 11:22 PM

Overview

If you are getting a connection timeout issue with your incoming and outgoing email accounts, you may need to increase the connection tImeout setting form the default of 30 seconds. This is how to configure the number of seconds to wait before timing out an outgoing or incoming email account connection on Web Help Desk.

Product section

Web Help Desk

Resolution

Log into Web Help Desk Administrator Console.
Go to Setup > E-Mail > Options.
Under E-Mail Options in the Connection Timeout field, enter the number of seconds Web Help Desk should wait before timing out of an incoming or outgoing email account connection.
Click Save

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