Observability

How to collect diagnotic logs for network collector in Solarwinds Observability

This article provides the process of how to collect diagnostic logs to a Network Collector

First published date

3/25/2024 4:22 PM

Last published date

3/26/2025 5:54 PM

Overview

There are times that there are no devices listed when you click on Network tab in SolarWinds Observability. Collecting diagnostic logs for the network collector will help SolarWinds support check for errors and further investigate from the backend.

Product section

SolarWinds Observability

Resolution

Node diagnostics can be obtained by navigating to Settings → My Deployment → Diagnostics, and then selecting the node(s) of interest and clicking ‘Collect New Diagnostics’. After the Diagnostics are collected, the download can be initiated.

Overall diagnostics can be obtained by remotely entering the Server where the Network Collector is installed and clicking on SolarWinds Diagnostics as described below. Click Start and Save Diagnostics. Once diagnostics are generated, Open file location to view the Diagnostics compressed file generated.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.