How to check the Session History in Dameware Remote Everywhere

4/10/2019 2:01 PM

4/10/2019 2:01 PM

How to view previously performed sessions including session time, details, and notes in DRE.

Dameware Remote Everywhere

From the Admin Area:

1. Login to your Admin Area.
2. Navigate to Reports > Session History.
3. The session history list displays the most recent sessions, use the Filters and Date: dropdowns to search for specific results.
4. Review the resulting list and if desired check a detailed report for a singular session.
   1. Select a session from the list.
   2. Click the link Show in Reports Page (bottom right corner).

• From the Take Control Technician Console:

1. Open Take Control Technician Console.
2. Click on the History menu.
3. The console session history list displays the most recent sessions, use the SEARCH button to filter specific results.

There's a limit of 90 days or 5000 sessions to export session history data. If the period you want to export is wider than 3 months or 5000 sessions, you would have to export in blocks of 90 days or 5000 sessions each, instead of all at once.