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How to change the main admin/master account to another technician in Dameware Remote Everywhere (DRE)

This article describes the procedure on how to transfer the admin/master account to another technician.

First published date

2/18/2020 7:59 PM

Last published date

2/18/2020 7:59 PM

Overview

The transfer of the "Master/Main Admin" role between Admins in the account has no bearing on the licenses. The licenses are tied to the Account, not the technicians/admins within it.

Product section

Dameware Remote Everywhere

Cause

Resolution

Only the Main Admin login is capable of performing this procedure:

1. Login to your Admin Area as the Main Admin.
2. Click on the User Menu on the top right corner.
3. Select the Licensing Information option.
4. Select the ADVANCED tab.
5. Under Transfer Master Account, select the intended new Main Admin from the Transfer Master Account to drop-down.
Notes: Only tech accounts with Administrator privileges will show on the drop-down
6. Press the Transfer button.

Notes:

If the user cannot access the admin area because of wrong activation of license to a different email address, please reach out to the customer service team to change the license assignment to a different email address.
If the user no longer access the email address associated with the license, please reach out to the customer service team to change the email address of the master account

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.