Tools
How to change the label Ticket Type "Problem" into "Change Request" in WHD
This article describes the steps how to customize the label Problem in Ticket Details > Ticket Type.
First published date
9/9/2019 6:31 AM
Last published date
9/9/2019 6:31 AM
Overview
In WHD, you can customize some labels shown in tickets into your desired labels such as the Ticket Type > Problem
You can use a file called "Labels.properties" to achieve this. Please keep in mind though that you need to get a copy of this
"Labels.properties" file and rename it to "CustomLabels.properties" and you do your customization on the "CustomLabels.properties" file. Do not do any changes on the default "Labels.properties" file.
You can use a file called "Labels.properties" to achieve this. Please keep in mind though that you need to get a copy of this
"Labels.properties" file and rename it to "CustomLabels.properties" and you do your customization on the "CustomLabels.properties" file. Do not do any changes on the default "Labels.properties" file.
Product section
Web Help Desk
Resolution
1. Log in to your WHD server using an account with administrative privileges.
2. Go to the directory C:\Program Files\WebHelpDesk\conf\labels
3. Copy the file "Labels.properties" to other location 'say the Desktop.
4. Rename the copied Labels.properties from the Desktop to CustomLabels.properties.
5. Edit the CustomLabels.properties from a text editor such as the Notepad.
6. Search for lbl.problem = Problem. Example:
Line 1983: lbl.problem = Problem
7. Change the value to:
Line 1983: lbl.problem = Change Request
8. Save file CustomLabels.properties
9. Copy the file CustomLabels.properties to C:\Program Files\WebHelpDesk\conf\labels
10. Stop and Start the WebHelpDesk application:
C:\Program Files\WebHelpDesk\whd_stop.bat
C:\Program Files\WebHelpDesk\whd_start.bat
*Note: Run both as "administrator"
11. Log in to your WHD and go to Tickets > Open an existing ticket.
12. Go to Ticket Details > Ticket Type. You should see that is has changed Ticket Type Problem to "Change Request".
2. Go to the directory C:\Program Files\WebHelpDesk\conf\labels
3. Copy the file "Labels.properties" to other location 'say the Desktop.
4. Rename the copied Labels.properties from the Desktop to CustomLabels.properties.
5. Edit the CustomLabels.properties from a text editor such as the Notepad.
6. Search for lbl.problem = Problem. Example:
Line 1983: lbl.problem = Problem
7. Change the value to:
Line 1983: lbl.problem = Change Request
8. Save file CustomLabels.properties
9. Copy the file CustomLabels.properties to C:\Program Files\WebHelpDesk\conf\labels
10. Stop and Start the WebHelpDesk application:
C:\Program Files\WebHelpDesk\whd_stop.bat
C:\Program Files\WebHelpDesk\whd_start.bat
*Note: Run both as "administrator"
11. Log in to your WHD and go to Tickets > Open an existing ticket.
12. Go to Ticket Details > Ticket Type. You should see that is has changed Ticket Type Problem to "Change Request".