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How to change the default password for Web Help Desk for Virtual Machine

This article provides steps for changing the default password on Web Help Desk for Virtual Machines.

First published date

10/19/2018 3:20 PM

Last published date

10/19/2018 3:20 PM

Overview

This articles provides steps for changing the default password on Web Help Desk for Virtual Machines.

Product section

Web Help Desk

Resolution

If you need assistance in making this change, please contact customer support. This will not affect your Web Help Desk administrative password/permissions.

  1. From the virtual server host, open the console of the WHD Virtual Appliance, select “Login” and then “Enter”.
  2. When prompted, enter the username “admin”, and the account password (the default account password is admin unless you have changed it).
  3. When logged in as admin, type the command: “sudo passwd”.
  4. When prompted, enter a new root password.
  5. To confirm the change, type: “su –“. This will prompt you for the root password (it may take a few seconds to login).
  6. Enter your new password, and confirm you can log in as root.
  7. After confirming the password has been updated, logout.