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How to change the Main Admin name or username, associate main admin with another technician in DRE

How to change the username/associate main admin or Main Admin name in DRE.

First published date

4/10/2019 2:45 PM

Last published date

4/10/2019 2:45 PM

Overview

This articles provides information on changing the Main Admin name or username/associate main admin with another technician.

Product section

Dameware Remote Everywhere

Resolution

Only the Main Admin login is capable of performing this procedure:

  1. ​Login to your Admin Area as the Main Admin.
  2. Click on the User Menu on the top right corner.
  3. Select the Licensing Information option.
  4. Select the ADVANCED tab.
  5. Under Transfer Master Account, select the intended new Main Admin from the Transfer Master Account to drop-down.
    • Only tech accounts with Administrator privileges will show on the drop-down.
  6. Click the Transfer button.