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How to blank the remote user's screen during a Dameware Remote Everywhere session

This article provides information on how to blank the remote user's screen during a Dameware Remote Everywhere session.

First published date

2/21/2024 6:22 PM

Last published date

2/20/2025 12:10 AM

Overview

It may be necessary for a tech to blank the remote user's screen during a Dameware Remote Everywhere session so they cannot see what is being done to the remote computer. This article provides the steps to blank the remote user's screen.

Product section

Dameware Remote Everywhere

Resolution

  1. Start a Dameware Remote Everywhere session to the device in question.
  2. Click on the Remote Desktop tab located on the top left corner of the Viewer's window.
  3. Click on the Commands submenu.
  4. Click Show Blank Screen (or use the Shift+Ctrl+N hotkey combination).


Blank screen functionality depends on the hardware configuration of the remote computer. Not all video cards, monitors, computer types, motherboards, or BIOS support the drivers used by Dameware Remote Everywhere to blank the remote screen. Where there is a hardware compatibility issue, the remote screen is not blanked and will continue to display content. Virtual Machines may experience issues, especially those with a high-refresh rate or the computer's power settings are set to lock windows on display sleep, for example, attempting to sleep the monitor will lock the user account.