Tools

How to allow a remote user to create a deferred support ticket in DRE

Steps for allowing a remote user to create a deferred support request/ticket

First published date

4/10/2019 4:22 PM

Last published date

4/10/2019 4:22 PM

Overview

  • How to allow a remote user to create a deferred support request/ticket

Product section

Dameware Remote Everywhere

Resolution

  1. Login to your Admin Area ;
  2. Navigate to Devices (Left Pane); 
  3. Select the intended device from the list;
  4. On the panel below, select the General tab;
  5. Enable the option Remote user can create a deferred support ticket;
  6. Hit SAVE (lower right corner);
  7. The settings will take place once the remote Agent's service restarts (updating it's settings).