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How to add a widget on the home page to view all employees' open tickets in ITSM

This article helps to add a widget on the home page to view all employees' open tickets in ITSM.

First published date

2/2/2026 6:02 PM

Last published date

2/2/2026 6:02 PM

Overview

This article provides information the information to add a widget on the home page for viewing all employees' open tickets in ITSM.

This can be done in the Portal Designer.

Product section

Service Desk

Resolution

This can be done in the Portal Designer by following these steps:

Navigate to Setup > Global Settings > Service Portal.
Click "Open Designer" under the Portal Homepage Designer section.
Select "Add Widget" and choose the "My Requests" widget.

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