Tools

How to Hide the Dameware Mini Remote Control Agent System Tray Icon

The Dameware Mini Remote Control (MRC) Agent has a system tray icon where you can access its settings. When you make changes to the agent settings (usually through group policy), a message says that the MRC Agent is reconfiguring. You can hide the icon to disable the message.

First published date

10/25/2018 9:08 PM

Last published date

7/15/2019 7:17 PM

Overview

The MRC Agent has a system tray icon where you can access its settings. When you make changes to the agent settings (usually through group policy), a message says that the MRC Agent is reconfiguring. You can hide the icon to disable the message.

Product section

Dameware Remote Support & Mini Remote Control

Resolution

  1. On the target machine, right click the MRC Agent icon and click Settings.
  2. Go to the Additional Settings tab.
  3. Uncheck the option Show Tray Icon.

 

OR

 

  1. Open the registry editor.
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\DameWare Development\Mini Remote Control Service\Settings
  3. Modify/Edit 
    DWORD TrayIcon to value = 0   (value = 1  enables or makes visible the tray icon)

The registry key method is useful for deploying the settings through a group policy.

 

If the MRC Agent system tray is still not hidden:

  1. On the target machine, right-click Remove service.
  2. Re-install service on the configuration setting.
  3.  Uncheck the Show Tray Icon option.