Three Ways to Check the Version of a SolarWinds Platform Product

6/11/2019 6:11 PM

5/6/2025 3:18 PM

There are multiple ways to check the version of a SolarWinds Platform product:
 

• If the SolarWinds server is online and the SolarWinds Platform Web Console is accessible, use resolution 1.
• If the SolarWinds server is online, but the SolarWinds Platform Web Console is inaccessible, use resolution 2.
• If the SolarWinds server is offline, use resolution 3.

NOTE: To check the version number of a SolarWinds product that does not run on the SolarWinds Platform, see Check the version of non-SolarWinds-Platform products.

Orion Platform

Resolution 1: The SolarWinds Platform Web Console is accessible

If the SolarWinds Platform Web Console is accessible, you can find the version numbers in the footer.

1. In a web browser, open the SolarWinds Platform Web Console. You are not required to log in.

2. Scroll to the bottom of the window. The SolarWinds Platform Web Console footer displays the products and versions.

In the example above, the version is 2020.2.1 (shown on the far right). Each installed product (Orion Platform, NCM, NPM, NTA, SAM, etc.) runs on the same version but can have different hotfix levels.

This is expected. Hotfix 1 for NPM is not the same as hotfix 1 for SAM. In the example above:

• The Orion Platform, NCM, VMAN, and NTA are running 2020.2.1 with HF2.
• SAM, SCM, LA, and UDT are running 2020.2.1 with HF1.
• NPM and WPM are running 2020.2.1 with no hotfix.

If you have older versions of SolarWinds Platform products (before SolarWinds implemented consolidated version numbering), the version number and hotfix level are shown after each product. In the following example, Orion Platform version 2018.2 is installed with hotfix 6, and WPM 2.2.2 is installed with no hotfixes.

 

Alternatively, you can access Settings > All Settings > Platform Details to get the list of all assemblies (executables and DLLs) versions.

NOTE: If you have older product versions, use the SolarWinds Platform installer to find out what product versions are compatible and determine your upgrade path.

Resolution 2: The SolarWinds Platform server is online, but the SolarWinds Platform Web Console is inaccessible

If the SolarWinds Platform server is online but the SolarWinds Platform Web Console is inaccessible, use Windows Programs and Features.

1. Connect to the SolarWinds Platform server via Remote Desktop Protocol or another mechanism.

2. Right-click the Start button and select Run.

3. Enter appwiz.cpl and click OK.

   The current version number for all installed SolarWinds Platform products is at the end of the “SolarWinds Orion Core Services” program.

   

   In the example above, the software version for all products is 2020.2.1.

   Note: In some cases, the version number listed for a specific SolarWinds Platform product (such as NCM) might not match the SolarWinds Orion Core Services version. The SolarWinds Orion Core Services version is the correct version.

4. To see which hotfixes are applied to each product, click View installed updates at the top of the left pane. Hotfix versions are shown under the product name.

   In the example above, Log Analyzer has hotfix 1 installed, and SolarWinds Orion Core Services has hotfix 2 applied.
   
   Alternatively, this can also be checked by going to the Installers folder to view the latest msi  or .exe installer:

   C:\ProgramData\SolarWinds\Installers > Check the SolarWinds.Installer-<Version>.exe or Observability-<Version>-OrionInstaller.msi
   
   Example of 2023.1 GA version:
   SolarWinds.Installer-2023.1.0.196.exe
   Observability-2023.1.0.196-OrionInstaller.msi

   Another option is checking the registry for the version using the following Key Name:

   HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SolarWinds\Orion\Core

   The Module versions can also be found in the ConfigWizardLog table in the SolarWinds Platform Database by running the following query:

   	-- Scripts are not supported under any SolarWinds support program or service. 
   	-- Scripts are provided AS IS without warranty of any kind. SolarWinds further 
   	-- disclaims all warranties including, without limitation, any implied warranties 
   	-- of merchantability or of fitness for a particular purpose. The risk arising 
   	-- out of the use or performance of the scripts and documentation stays with you. 
   	-- In no event shall SolarWinds or anyone else involved in the creation, 
   	-- production, or delivery of the scripts be liable for any damages whatsoever 
   	-- (including, without limitation, damages for loss of business profits, business 
   	-- interruption, loss of business information, or other pecuniary loss) arising 
           -- out of the use of or inability to use the scripts or documentation.
   
   SELECT * FROM [dbo].[ConfigWizardLog] order by LogId desc

    

Resolution 3: The SolarWinds Platform server is offline

If the SolarWinds Platform server is offline, you can run a script to retrieve version numbers from the SolarWinds Platform Database. This script is read-only. It queries information from the database but does not make any changes or have any effect on your deployment.

1. Download the Get-OrionServerInformation.sql file from this location: https://downloads.solarwinds.com/solarwinds/Release/SupportTools/Get-OrionServerInformation.zip.

2. Open SQL Management Studio. Then connect to the SQL Server instance hosting your Orion database with an account that has (at least) dbreader permissions on the database, and execute the script.

   If you do not have direct access to the SQL Server instance or the SolarWinds Platform database, ask your database administrator to run the script on your behalf.

   The results list each installed product, the product version, and any applied hotfixes: