Customer Service

How do I make changes to my SolarWinds account

This article provides steps to make changes to your SW account such as your postal address or contacts.

First published date

10/11/2018 7:30 PM

Last published date

11/12/2025 10:33 PM

Overview

This article provides steps to make changes to your SW account such as your postal address or contacts.

Product section

Customer Service

Resolution

Notes:

  • Any changes to the account MUST be approved by the Account Admin. If you are unsure who your Account Administrator is, please contact Customer Service.
  • You must have a completed Account Information Update form, signed by the Account Admin.
  • The Admin on the account can send in an email ton customerservice@solarwinds.com for approval and updating the account.

 

  1. Complete all sections of the AIU Form .  The form must be signed by the Account Admin.
  2. Return the completed form to customerservice@solarwinds.com or through a webcase.
  3. Pending there are no issues, the account will be updated by Customer Service and confirmation will be sent to the customer.  Access to the Customer Portal will be provided to the Billing and Business contacts listed on the AIU form.  They will have the ability to add other contacts via the Customer Portal.