Tools

How can a technician create support tickets for clients for Dameware Remote Everywhere?

Steps for technicians to create support tickets for clients in Dameware Remote Everywhere

First published date

4/9/2019 3:46 PM

Last published date

4/9/2019 3:46 PM

Overview

How can a technician create support tickets for clients?

Product section

Dameware Remote Everywhere

Resolution

Login on the Dameware Remote Everywhere Tech Console
Select the MY COMPUTERS tab
Right-click the intended agent
Select the option Create Support Ticket - causing a browser tab to open with a form
Fill the form accordingly
Click the CREATE TICKET button
The ticket will be created and will appear on your Tech Support Console's Inbox menu and on your Admin Area under REPORTS>Tickets

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.