Tools

How To Modify The Default Password Expiration For A Created User in Kiwi NG

This article explains how to modify the default password expiration policy for user accounts created in Kiwi Syslog Server NG.

First published date

10/6/2025 6:37 AM

Last published date

10/6/2025 6:37 AM

Overview

By default, Kiwi NG enforces a password expiration period for user accounts to enhance security. However, in certain environments, such as internal or isolated systems, administrators may prefer to extend or disable this expiration to reduce the frequency of password resets.

Product section

Kiwi Syslog Server

Cause

The default password expiration setting in Kiwi NG applies to all users upon creation. If not modified, users will be required to reset their passwords after the set period (every 90 days by default). Administrators may wish to adjust this to a longer duration or disable it entirely to better suit their organization’s policy.

Resolution

To modify the default password expiration for newly created users:

  • Go to C:\ProgramData\Solarwinds\KiwiSyslogService\Settings and open the Kiwi.Service.UserManagement.Settings.json file using Notepad.
  • Set the value for all types of users to 36500 (for example), then save the file.
  • This value effectively disables password expiration (approximately 100 years).
  • Restart the Kiwi NG service from services.msc.
  • Log back in to the Kiwi NG UI.
  • Create a new user, admin, or demo account.

After setting the password, refresh User Management – the Expiring On field should now reflect the value defined in the configuration file.

Additional Information:

This configuration applies to all newly created users after the modification.

Existing user accounts will retain their previous default password expiration (90 days) settings 

For environments that require compliance with strict password policies, use a reasonable expiration period instead of disabling passwords completely.