Home page Menu shows duplicate entries in SolarWinds Platform Web Console

You may encounter duplicate entries on the Menu tab under Home in the SolarWinds Platform Web Console.

This is likely caused by the following:

• Duplicate entries in Orion.Web.MenuBars or related tables
• Corruption or duplication during:
  • Upgrade
  • Module reinstallation
  • Failed config wizard run

1. Run Configuration Wizard

• On the SolarWinds server:
  • Launch Configuration Wizard
  • Choose Repair installation
  • Let it reconfigure the website and services

 This often re-registers menu items correctly.

2. Clear Browser & Web Cache

• Clear browser cache or try incognito

• Restart IIS via command prompt:

   

  iisreset

   

3. Check for Duplicate Menu Entries in DB

If issue persists, check database:

-- Scripts are not supported under any SolarWinds support program or service.
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-- of merchantability or of fitness for a particular purpose. The risk arising
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-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

SELECT *
FROM Orion.Web.MenuBars
WHERE Name LIKE '%APM_TabMenu%'

• If you see multiple identical rows → confirms duplication

 Do not delete directly unless guided—can break UI.

4. Reinstall / Repair SAM Module (if needed)

• Use installer → Modify
• Repair Server & Application Monitor (SAM)

5. Check Known Issue / Upgrade

• If you're on 2025.4.1, this may be a known UI duplication bug
• Consider:
  • Checking hotfixes
  • Upgrading to latest version

If you want a quick fix, try this order:

1. Config Wizard (Repair)
2. IIS Reset
3. Verify DB duplicates
4. Open SolarWinds support case (for safe DB cleanup script if needed)