Network Management

High Availability Pool cannot be Enabled: The pool cannot be enabled. The products and product version of all pool members must match.

This article shows how to quickly resolve an issue where the High Availability Pool is Disabled: The pool cannot be enabled. The products and product version of all pool members must match.

First published date

8/22/2021 10:25 PM

Last published date

8/22/2021 10:25 PM

Overview

Under SETTINGS > My Orion Deployment - High Availability Summary page the Pool cannot be enabled. as similarly shown below:

Product section

Network Performance Monitor

Cause

High Availability Pool will remain disabled due to the installed module/s OR module version mismatch between the Active and Standby servers.

-OR-

Resolution

RDP to the affected Active or Standby server
Install/Uninstall the module/s OR Upgrade the module/s version to match in between servers
Complete the Configuration Wizard

Should now be able to enable the High Availability Pool.

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