Hardware polling failed: Polling of chassis (CIM_Chassis class) failed. Unable to connect to the remote server error in SAM

8/15/2019 5:38 PM

2/25/2025 8:48 PM

Addresses issues with hardware health polling of vmware device. When error is found in the web console: 
Hardware polling failed: Polling of chassis (CIM_Chassis class) failed. Unable to connect to the remote server

Sample Screenshot


Error in HardwareHealth Collector Jobs

2020-04-21 02:49:00,634 [STP SmartThreadPool Thread #258482] ERROR SolarWinds.Management.Wbem.WbemClientCimXml - OuterException: 
System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 10.29.x.x:5989


 

Server Application Monitor

Possible causes

1. Cannot connect to vCenter MOB to retrieve hardware health details.
2. Port 5989 is being blocked.
3. CIM Services are disabled.

1. Test connectivity to the vCenter or ESX MOB

• RDP to the Orion polling engine
• Open a web browser
• Go to one of the following, replace the esxhostname or vcenterhostname wth the actual IP or hostname of your server (ideally by IP address).
  https://esxhostname/mob 
  or
  https://vcenterhostname/mob
• Proceed past the self-signed certificate
• Log in with your ESX host or vCenter credentials
• If you receive an error, contact vmware support. If you do not receive an error, contact Solarwinds Support

2. Check port 5989 if open on your FW and Antivirus is not blocking this port as well.
3. Ensure CIM is enabled on the ESX server.

ESX
Restart CIM services by running the following commands

service sfcbd stop
service sfcbd start

ESXi
Restart the CIM provider by running the following commands:

esxcli system settings advanced set -o /UserVars/CIMProviderName -i 0
esxcli system settings advanced set -o /UserVars/CIMProviderName -i 1

Restart the SFCBD agent by running the following command to allow the changes to take effect.

/etc/init.d/sfcbd-watchdog restart