Applications Systems

Hardware health polling of Dell, IBM or HP Servers not working from Additional Polling Engine

This article describes the issue when you are unable to poll the Hardware Health of Dell, IBM or HP Servers via the Vendor's software from an Additional Polling Engine.

First published date

10/11/2018 2:33 PM

Last published date

10/25/2021 6:27 PM

Overview

This article describes the issue when you are unable to poll the Hardware Health of Dell, IBM or HP Servers via the Vendor's software from an Additional Polling Engine.

Product section

Server Application Monitor

Cause

This issue occurs when there's no installation of SAM on the Additional Polling Engine or the version doesn't match the Main Polling Engine

Resolution

To check the versions installed:

RDP to the Polling Engine.
Run > appwiz.cpl.
See if the following is present: Solarwinds Server & Application Monitor vX.X.X.
If it's present confirm the version matches the Primary Polling Engine's version.

To install/upgrade the Additional Polling Engine:

Log in to your Customer Portal.
Go to the Downloads section.
Select Orion Additional Polling Engine.
Download the Server & Application Monitor APE.
Install/upgrade on the Additional Polling Engine.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.