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HTTP and HTTPS ports change in Web Help Desk after upgrading to 2026.2

This article discusses the issue with HTTP and HTTPS ports changing in Web Help Desk after upgrading to 2026.2.

First published date

6/2/2026 11:11 PM

Last published date

6/25/2026 12:19 AM

Overview

 

The default ports used by Web Help Desk with versions 2026.1 and lower are shown below.

  • HTTP - 8081
  • HTTPS - 8443

These port numbers can be configured and changed to any port that is preferred by the Web Help Desk admin. The file where web ports are configured in WHD versions 2026.1 and lower are found in "C:\Program Files\WebHelpDesk\conf\whd.conf". 

The global standard port for HTTP is 80, and HTTPS with 443.

After upgrading to WHD version 2026.2, non-default ports will be changed to HTTP - 8080 and HTTPS - 8443. This is a concern if the administrator is currently using a non-WHD-default port as Web Help Desk might become unreachable due to server or network firewall settings.

In WHD version 2026.2, the port information can be found in "C:\Program Files\WebHelpDesk\conf\whd.env" file.

 

Product section

Web Help Desk

Resolution

  • Use Notepad++ and run it as an administrator. 
  • Navigate to [drive]:\Program Files\WebHelpDesk\conf
  • Edit whd.env
  • Change the HTTPS port to the intended port

e.g

# --- Network ---
WHD_DOMAIN=webhelpdesk.webhelpdesk.com
WHD_PUBLIC_IP=127.0.0.1
WHD_HTTPS_PORT=443
WHD_HTTP_PORT=80
WHD_BACKEND_PORT=8081
WHD_FRONTEND_PORT=3000

 

  • Save the changes and restart the Web Help Desk service using the batch file

Note: Use Notepad++ to edit the whd.env config file