Tools

HTTP Status 404 error when accessing Web Help Desk

This article describes how to resolve an HTTPS status 404 error in Web Help Desk after changing the default port from HTTPS port 8081 to HTTPS port 80.

First published date

10/25/2018 3:07 PM

Last published date

1/30/2025 5:22 PM

Overview

After you Set Web Help Desk to run on port 80 instead of HTTP port 8081, the following error message displays in the Web Help Desk Admin Console:

HTTP Status 404 after changing the Web Help Desk default port to 80.

Product section

Web Help Desk

Resolution

Perform the following procedures on the Web Help Desk server:

  1. Verify that no other application is using the port, you may run the following command to check for listening application - netstat -an | findstr 80  or netstat -an | findstr 443 Notes: you may need check for different ports accordingly
  2. Verify that Microsoft Internet information Services (IIS) is not running. If IIS is still running, disable the website running on port 80.  
  3. Verify that Microsoft SQL Server is not running on the server. If SQL Server is running on the server, verify that SQL Server Reporting is NOT enabled.
  4. Verify that BranchCache service is not running. If it is not being used, uninstall it.  
  5. Check the Windows Firewall settings. Ensure that TCP Port 80 is open.
  6. Also, verify than Web Help Desk was not started twice as having multiple processes accessing the same port can cause a 404 error