Applications Systems

HTTP/HTTPS Monitor returns a HTTP Error Code

This document outlines what to check when receiving an error code when trying to monitor a HTTP or HTTPS website. The website may not be accessible by the Orion main polling engine/server or additional polling engines.

First published date

10/11/2018 3:23 PM

Last published date

6/29/2020 5:46 AM

Overview

This article describes the issue when an HTTP/HTTPS Monitor returns an HTTP Error Code when attempting to monitor a website. The website may not be accessible by the Orion main polling engine/server or additional polling engines.

Product section

Server Application Monitor

Cause

This issue typically occurs when the target website is not accessible from the Orion Server main polling engine or the Additional Polling Engine.

Resolution

Remote desktop to the Orion Polling Engine.
Open a web browser.
Try to access the website that is specified in the Component Setting is SAM.

SAM will try to access the website via it's IP Address by default. Verify if the website does not return any error.

If you see the HTTP error when trying to browse from the Orion Server, check your Firewalls and Proxies. Your firewall or proxy might be blocking the site. The website must be accessible from the Orion Server in order for SAM to successfully poll it.

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