Network Management

HTTP Error 404.7 – FILE_EXTENSION_DENIED

Opening the Orion Web Console displays the error message: Server Error in Application HTTP Error 404.7 – FILE_EXTENSION_DENIED

First published date

10/17/2018 3:12 PM

Last published date

5/19/2022 10:16 PM

Overview

The Orion Web Console is displaying the following, or similar, error message:

Server Error in Application
HTTP Error 404.7 – FILE_EXTENSION_DENIED
HRESULT: 0
Description of HRESULT # The operation completed successfully.

Product section

Orion Platform

Resolution

This is a known issue that is addressed in the Microsoft Support Knowledge Base article,

How system administrators can troubleshoot an HTTP error 404 - File not found error message on a server that is running IIS (© 2022 Microsoft, available at https://docs.microsoft.com/en-US/, obtained on May 19, 2022)

Note: This article recommends allowing all file extensions. If, as indicated in the article, you want to allow only the selected file extensions that SolarWinds requires, ensure that the following extensions are allowed:

Pages: .aspx, .html
Services: .asmx, .ashx, .axd
Resources: .js, .css
Images: .png, .gif, .jpg, .ico
Toolset ActiveX and Network Atlas download: .exe
Remote desktop (Toolset Activex feature): .cab

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.