Network Management

Group account limitations not working as expected

This article address the issue where group account limitations are not working as expected and users are unable to access devices from the Web Console.

First published date

10/30/2018 2:27 AM

Last published date

4/5/2021 3:18 PM

Overview

Group account limitations are not working as expected and users are unable to access devices from the web console.

Product section

Network Performance Monitor

Cause

- This can occur when group limitations used do not include any members.
- This can also occur if a member was moved to another AD group.

Resolution

Perform any of the following options:

Remove groups with no members from the limitation.
Add members to the groups without members such that no groups are empty.

If a member was moved from another AD group you can perform the following steps.

1. Create an individual Windows account in Orion which is part of the AD group in question (set the same settings).
2. Log out then log back in (see if the issue persists).
3. If this user can now view the nodes > delete the individual Windows account.
4. Log out the log back in then check.

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