Tools

Grant technician access to group of computers in DRE

Allowing a technician to access a specific group of computers in their DRE Tech Console and Admin Area webpage

First published date

4/8/2019 1:10 PM

Last published date

7/1/2026 6:48 PM

Overview

This article details allowing a technician to access a specific group of computers in their DRE Tech Console and Admin Area webpage.

Product section

Dameware Remote Everywhere

Resolution

By Technician: 

  1. Login to the Admin Area.

    INFO: You will need sufficient permissions to access the admin area, if you are not an admin - please reach out to one of the account's administrator.

  2. Click on Management.
  3. Click on Technicians.
  4. Select the Technician.
  5. Click on PERMISSIONS.
  6. On the GLOBAL tab ensure that under My Computers Management the option Access to My Computers is enabled;
  7. Click on Select Groups and select all groups you want to grant access to the technician.

    INFO: The technician will always have access to the Root group and, consequentially, any Agents within it

  8. Click OK.
  9. Click Save.
  10. The Technician will need to login to the Console to pick up the new settings.

By Agent Group: 

  1. Login to the Admin Area.
  2. Navigate to Devices.
  3. Select the intended computer group from the list.
  4. Select the PERMISSIONS tab.
  5. Check the technicians you wish to grant access to the selected computer group from the Choose Technicians drop down.
  6. Save when done.

    INFO: The technician needs to have sufficient permissions to access the My Computers tab.

  7. The Technician will need to login to the Console to pick up the new settings.