Tools

Getting 'Credential Test Failed' on Switchport Mapper

In Engineer's Toolset, when you do a credential test on a device using the "Manage Credentials" window, it passes the test. However, when you map ports through Switchport Mapper on the same device and use the saved credentials, it returns a 'Credential Test Fail' error.

First published date

11/1/2018 9:29 PM

Last published date

11/1/2018 9:29 PM

Overview

When you test a device's credential on the Manage Credentials window, the credentials work. However, when you map ports through Switch Port Mapper on the same device and use the saved credentials, it returns a 'Credential Test Fail' error.

Product section

Engineers Toolset

Cause

The Read/Write option is selected on the "Manage Credentials" window.

Resolution

  1. Log into the Orion Web Console.
  2. Navigate to the Manage Credentials page.
  3. Clear the Read/Write check box.

 

Read/Write is not needed on the Switch Port Mapper tool. It is always read-only.

See also Credential Test Failed in THWACK.