Tools

Generated reports display old data

This article addresses a reports issue where the generated report data is outdated.

First published date

10/17/2018 8:26 PM

Last published date

10/17/2018 8:26 PM

Overview

When you generate a report, the report data is outdated regardless of the range (specific or relative) you configured in the report.

Product section

Web Help Desk

Cause

The Override Dates setting is enabled.

Resolution

To reflect the correct and desired data in a report:

Open Web Help Desk.
Click Reports in the toolbar.
In the Reports tab, verify that the Overrides Dates check box is not selected.

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