Network Management

Force-stop the services

This article provides steps on how to force-stop services when the Orion Service Manager takes a long time to stop them. This may be due to a variety of reasons, such as the services are still processing data, or in case of collector services, the MSMQ may be full.

First published date

10/29/2018 2:20 AM

Last published date

7/11/2022 1:06 AM

Overview

This article provides steps on how to force-stop services when the Orion Service Manager takes a long time to stop them. This may be due to a variety of reasons, such as the services are still processing data, or in case of collector services, the MSMQ may be full.

Product section

Network Performance Monitor

Cause

  • Server resource utilization is highcausing stop of service to take long
  • Service is being utilized in the background by other services or locked by Antivirus

Resolution

Option 1:
  1. Open the command prompt as administrator.
  2. Run the following commands:

Note: If this fails, it is either the service is not valid or has already been stopped.

taskkill /im "SolarWinds TFTP Server.exe" /f
taskkill /im SWTrapService.exe /f
taskkill /im AlertingEngine.exe /f
taskkill /im SolarWinds.Alerting.Service.exe /f
taskkill /im SyslogService.exe /f
taskkill /im SWJobSchedulerSvc.exe /f
taskkill /im SWJobEngineSvc.exe /f
taskkill /im SolarWinds.InformationService.Service.exe /f
taskkill /im SolarWinds.InformationService.ServiceV3.exe /f
taskkill /im SolarWinds.ManagementAgent.exe /f
taskkill /im SolarWinds.BusinessLayerHost.exe /f
taskkill /im SolarWinds.DataProcessor.exe /f
taskkill /im SWJobEngineSvc2.exe /f
taskkill /im SolarWinds.PollingController.exe /f
taskkill /im SWJobEngineWorker2.exe /f
taskkill /im UniversalDevicePoller.exe /f
taskkill /im DatabaseManager.exe /f
taskkill /im SWJobEngineWorker2x64.exe /f
taskkill /im jsl.exe /f


Option 2:

  1. Open Task Manager, go to Service tab and look for the PID of the problematic service
  2. Open cmd (right click and Run as administrator)
  3. Run command: taskkill /pid <PID of problematic service> /f

Note: Some of the services will automatically restart but after running the Taskkill commands, they should normally stop quickly using the Orion Service manager.

Disclaimer: The content posted herein are provided as a suggestion or recommendation to you for your internal use. The information set forth herein may come from third party website or customers. SolarWinds is not liable for any downtime or any issue that may occur if you perform the following suggestions on the link provided. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment.