Tools

Force log-out a technician in DRE

Steps to manually log out a technician

First published date

6/7/2019 4:25 PM

Last published date

9/14/2020 11:27 PM

Overview

  • How to allow technicians to be disconnected by others on login (assuming the concurrent seat limit is reached)
  • How to manually logout a technician

Product section

Dameware Remote Everywhere

Resolution

  • This feature is ONLY available for DRE licenses!
  • Using the manual force-logout option:
    1. Login to your Admin Area;
    2. Navigate to Management > Licenses > Active Licenses.
    3.  See the screenshot below.
    5. Press the Force Logout button to the right of the desired Active Technician;
      • Please note that this option requires the Technician to have "Can be disconnected" enabled on their Permissions.
    6. The Technician should no longer be logged into their console.
  • Setting up Technicians to be able to disconnect other Technicians:
    1. Login to your Admin Area
    2. Navigate to Management>Technicians;
    3. Select the Technician's Profile and it's Permissions tab;
    4. Select the Global subtab;
    5. Enable the Can disconnect any other techs feature;
    6. Ensure that the other technicians have the Can be disconnected option enabled
    7. Hit Save.