Customer Service

Fix Tools Product License Manager Issues

This article outlines the process to resolve the issue where SolarWinds Tools products do not appear in the SolarWinds License Manager tool after running the SolarWinds License Reset Tool or after installing/updating the License Manager tool.

First published date

8/20/2025 5:27 PM

Last published date

8/20/2025 5:27 PM

Overview

SolarWinds Tools products may fail to appear in the SolarWinds License Manager tool following the use of the License Reset Tool or after a License Manager installation or update. This article provides the steps to repair the installation and restore product visibility in the License Manager.

Product section

Customer Service

Resolution

When a SolarWinds Tools product does not appear in the SolarWinds License Manager tool during license activation, it is typically caused by the License Reset Tool removing all local license files. To resolve this, perform a repair on the affected product installation by re-running its installer package. Follow these steps:

Backup the Host
Create a backup of the host system using an ISO image or snapshot to ensure recovery if needed.
Locate the Installer Package
Find the installer package for the affected product. Confirm the installer version matches the installed product version.
- Using an older installer version may corrupt the installation.
- A newer version will perform an upgrade instead of a repair.
Run the Installer with Administrator Rights
Re-run the installer over the existing deployment using local administrator rights (domain permissions are insufficient).
- This process performs a repair without impacting current settings or configuration.
Verify Product Launch
After the repair completes, launch the product to confirm it starts and runs correctly.
Open License Manager
Open the SolarWinds License Manager tool. The repaired product should now appear in the list of available products.
Activate the License
Click the light blue Activate link next to the product and follow the on-screen activation wizard to complete license activation.

If you encounter any issues during this process, please contact SolarWinds Support for further assistance.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.