Applications Systems

Fix Orion integration with DPA if installed on the same computer

How to fix the Orion integration with DPA if both products are installed on the same computer.

First published date

11/29/2018 10:28 PM

Last published date

11/29/2018 10:28 PM

Overview

You have DPA and Orion installed on the same computer, and the DPA integration to Orion is not working.

Product section

Database Performance Analyzer

Cause

An issue prevents integration between DPA and Orion 2016.1 from being installed on the same computer. A new system identifier must be generated for the DPA integration service.

This issue has the following symptoms:

  • In the Alerts resource, there are no Active Alerts present or an error message displays.
  • Users are unable to enable or disable alerts in the Manage Alerts view.

Resolution

  1. Execute the queries in Remove integration with a DPA server manually .
  2. Upgrade to DPA 10.1.317, or DPA 10.2 or later. You can download it in the Customer Portal.
  3. Add the following line to the system.properties file in the <DPA_installation_directory>\iwc\tomcat\ignite_config\idc\ directory: 
    com.solarwinds.informationservice.systemidentifier=
  4. Restart DPA.
  5. If previously integrated, re-establish the integration between DPA and Orion Platform products .

Notes 

  • Orion will check the following registry key to see if DPA is installed: HKEY_LOCAL_MACHINE\SOFTWARE\Confio\IgnitePI\InstallDir
  • Historical alert data will be erased if DPA is installed after the affected version of Orion has been upgraded or installed.