Network Management

Five Logs to Check when Troubleshooting the SolarWinds Platform

SolarWinds Platform 5 areas for starting your troubleshooting.

First published date

11/8/2018 9:47 PM

Last published date

8/22/2025 3:49 PM

Overview

This internal-only article describes five types of logs to check when starting to troubleshoot a SolarWinds Platform issue.

Product section

Orion Platform

Resolution

To begin troubleshooting a SolarWinds Platform product, check these five logs first. For more complete troubleshooting guidelines and details about additional logs, see SolarWinds Platform Troubleshooting - Report.

Website logs:

C:\ProgramData\SolarWinds\InformationService\v3.0\*.log
C:\ProgramData\SolarWinds\Logs\Orion\orionweb.log

Module Engine/Business Layer logs that serve as primary links to SQL:

C:\ProgramData\SolarWinds\Logs\Orion\BusinessLayerHost.log

SQL database log

C:\ProgramData\Solarwinds\Logs\Orion\swdebugmaintenance.log

Collector logs that serve as primary links to SQL

C:\ProgramData\Solarwinds\Collector\Logs\*.logs

Job Engines

C:\ProgramData\Solarwinds\JobEngine.v2\Logs\*.log

Note: Underlying dependencies include Network Stats, MSMQ, RabbitMQ, and .NET Framework.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.