Network Management

Firewall/gateway labels some SolarWinds downloads as viruses or malware

This article covers where firewall/AV softwares blocked the download link for downloading the solarwinds installers.

First published date

11/22/2018 11:12 AM

Last published date

7/23/2025 9:38 PM

Overview

This article describes the issue when downloading some SolarWinds products through a SonicWall Firewall or McAfee Web Gateway, the following message (or similar) appears:

Malware Detected

The transferred file contained a virus and was therefore blocked.

Product section

Network Performance Monitor

Cause

This issue occurs due to a false positive triggered by devices such as a SonicWall Firewall or the McAfee Web Gateway Anti-Malware Engine.

Resolution

Download the SolarWinds software on a network without the filtering device, or add http://downloads.solarwinds.com URL to the product whitelist.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.