Network Management

Failed to get real time change notification from some nodes

You have issue where you are "Failed to get real time change notification from some nodes" from NCM Real Time Change Notification . However other nodes are working perfectly fine.

First published date

10/11/2018 1:08 PM

Last published date

10/11/2018 1:08 PM

Overview

The following message appears in the NCM Real Time Change Notification even if the other nodes are working perfectly fine:

Failed to get real time change notification from some nodes

Product section

Network Configuration Manager

Cause

The actual SYSLOG message from the device does not match with the RTCN Syslog alert created.

The device was sending User sysadmin logged command no logging console discriminator.

The above syslog message does not match with the Alert criteria to be alerted as configured for RTCN. Therefore, it failed to download the configuration.

Resolution

Open Syslog Viewer > Start > All Programs > SolarWinds Orion > Syslog & Traps > Syslog Viewer.
Click the Yellow Alert Icon.
Edit Syslog RTCN Alert then add the Syslog Message Patron so you will have the alert when this message will be sent through the device.

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