Security Compliance

FS Logga not working

FS Logga for Windows file server does not work due to missing C++ runtime libraries

First published date

3/3/2020 3:02 PM

Last published date

8/16/2022 4:09 PM

Overview

FS Logga for Windows file server needs an installation of filter driver and collector service on the Windows file server. The filter driver requires C++ runtime libraries that are suitable for the Windows version.

Product section

Access Rights Manager

Cause

The filter driver cannot be loaded due to missing C++ runtime libraries.

Resolution

Verify ARM Service is working
Verify PNTracer process is running
On command line run "FLTMC FILTERS", look for MINITRC
On command line run "sc query minitrc", make sure it shows running

Please see also:
https://documentation.solarwinds.com/en/Success_Center/ARM/Content/prepare-windows-file-server.htm

Look at The PNTracer Log on the Collector Server
Search for "MINITRCUSER_ERROR_LOAD_MINITRCLIB"
If you see this error, install the required Visual C++ Redistributable on the fileserver with the collector.

Windows server version	Required C++ Redistributable
2008 R2	11.0.61030.0 (Visual C++ 2012 Redistributable)
2012	11.0.61030.0 (Visual C++ 2012 Redistributable)
2012 R2	12.0.40660.0 (Visual C++ 2013 Redistributable)
2016	14.24.28127.4 (Visual C++ 2015-2019 Redistributable)
2019	14.24.28127.4 (Visual C++ 2015-2019 Redistributable)

Restart ARM Service on the collector
Disable FS Logga
Enable FS Logga
Check the PNTracer log file on the collector again.
Look for the error, if not found, look for: MINITRCUSER_ERROR_NO_ERR

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.