Tools
FAQs missing after upgrading to Web Help Desk 12.8.6
When navigating to the FAQ tab in tech UI, FAQs no longer load in WHD 12.8.6.
First published date
Last published date
Overview
When navigating to the FAQ tab in tech UI, FAQs no longer load in WHD 12.8.6. However,
- FAQs can be loaded when searched by Number or Request Type
- FAQs can be loaded just fine in client UI
- Some FAQs can be loaded but not opened. The error "This FAQ is not available for you anymore. Please check your permissions." is thrown.
Error in Logs:
You will see an error similar to the one below in the logs
ERROR c.s.w.s.controller.BaseController - could not initialize proxy [com.solarwinds.whd.persistence.entity.ProblemType#33] - no Session
org.hibernate.LazyInitializationException: could not initialize proxy [com.solarwinds.whd.persistence.entity.ProblemType#33] - no Session
at org.hibernate.proxy.AbstractLazyInitializer.initialize(AbstractLazyInitializer.java:170)
at org.hibernate.proxy.AbstractLazyInitializer.getImplementation(AbstractLazyInitializer.java:310)
at org.hibernate.proxy.pojo.bytebuddy.ByteBuddyInterceptor.intercept(ByteBuddyInterceptor.java:45)
at org.hibernate.proxy.ProxyConfiguration$InterceptorDispatcher.intercept(ProxyConfiguration.java:95)
at com.solarwinds.whd.persistence.entity.ProblemType$HibernateProxy$M04aQzXj.getProblemTypeName(Unknown Source)
at com.solarwinds.whd.persistence.entity.ProblemType.getProblemTypeHierarchy(ProblemType.java:783)
at com.solarwinds.whd.service.controller.vo.ProblemTypeVO.(ProblemTypeVO.java:67)
at com.solarwinds.whd.service.controller.vo.ProblemTypeVO.(ProblemTypeVO.java:52)
at com.solarwinds.whd.service.controller.vo.ProblemTypeVO.(ProblemTypeVO.java:48)
at com.solarwinds.whd.service.controller.vo.FaqVO.lambda$new$0(FaqVO.java:87)
Product section
Cause
This has been identified as a known issue in WHD 12.8.6.
Resolution
This issue is fixed in WHD 12.8.7. Consider upgrading your environment.