Tools

FAQ in Web Help Desk (WHD) showing "Something went wrong. Please contact SolarWinds support for assistance or review the Web Help Desk logs."

This article aims to resolve the FAQ issue in WHD. Upon clicking the FAQs menu, the FQA section will not load. Instead, it shows a message: "Something went wrong. Please contact SolarWinds support for assistance or review the Web Help Desk logs."

First published date

7/21/2022 7:49 PM

Last published date

7/21/2022 7:49 PM

Overview

This article aims to resolve the FAQ issue in WHD.
Upon clicking the FAQ tab, it shows an error message showing "Something went wrong. Please contact SolarWinds support for assistance or review the Web Help Desk logs.".

FAQ Error

Product section

Web Help Desk

Cause

This can be the client's browser issue.

Resolution

Try loading WHD in a different browser
Clear cache and history and try to login again

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