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Exporting a Server Identity fails with an error "The file or directory you're trying to access is not available to you" in Serv-U

This article explains how to fix the error "ERROR: The file or directory you're trying to access is not available to you" when exporting Server Identity.

First published date

3/26/2025 3:50 PM

Last published date

4/10/2025 8:22 AM

Overview

When attempting to export the Server Identity, users may encounter the following error message:
"ERROR: The file or directory you're trying to access is not available to you."

Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Cause

No Filename is added on the "File Path".

Resolution

Once a path to save the exported Server Identity is selected, make sure to type a File name for the Server Identity file.

Once a Filename is added, the Export Server Identity Windows will show the Path where the exported Server Identity will be saved and the Server Identity Filename.

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